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Complaints and Refunds

RETURN OF PRODUCTS

In accordance with the law, every Customer has the right to return purchased products within 14 days of receipt of the package. The returned product is to be intact, and a receipt is to be enclosed along with all labels and with a completed return form. The paid amount will be transferred to the bank account within a period not exceeding 14 days from the receipt of the returned shipment. We do not accept cash-on-delivery shipment.

The purchased product should be returned to: 

Infinity
ul.Leopolda Staffa 17-23
51-144 Wrocław 

Return form

 

COMPLAINTS

Any complaints should be filed by means of a completed form via e-mail to sklep@infinityfashion.pl or sent to the following address:

Infinity
ul.Leopolda Staffa 17-23
51-144 Wrocław 

Returned goods should be properly protected, packaged and sent back to the above address. We do not accept cash-on-delivery shipment.

Complaint form